RETURN & REFUND POLICY

This policy applies to purchases from vovoworldbuynow, operated by KEJU TRADE INC.

VOLUNTARY CHANGE-OF-MIND RETURNS

We do not offer additional voluntary returns or exchanges for a change of mind, personal preference, or ordering the wrong item beyond any rights provided by applicable law.

This does not restrict mandatory cancellation, withdrawal, return, warranty, or refund rights. If applicable law gives you additional rights, those rights take precedence over this policy.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an item arrives damaged, is defective, or differs from your order, contact wolinds@gmail.com as soon as reasonably possible.

Include your order number, the email address used at checkout, and a description of the issue. Photos or videos of the item, packaging, or shipping label are helpful where reasonably available. Supporting information helps us investigate and does not remove your statutory rights.

We will review the issue and arrange an appropriate remedy, such as repair, replacement, or refund, as applicable.

HOW TO ARRANGE A RETURN

1. Email wolinds@gmail.com with your order details and the reason for contacting us.
2. We will provide the appropriate instructions and parcel destination if a return is needed.
3. Package the item securely, follow the instructions, and keep proof of postage and tracking information.

Please obtain the parcel instructions before posting an item. Our business correspondence address is not an automatically designated parcel return address. This practical instruction does not make the exercise of a statutory cancellation right conditional on our approval.

RETURN SHIPPING COSTS

We cover necessary return shipping costs for a confirmed defect, shipping damage, or an incorrect item supplied by us. We will explain the arrangements before you send the parcel.

For a statutory change-of-mind cancellation, you are responsible for direct return postage where the law permits this and the required information has been provided before purchase. If applicable law places those costs on us, we will cover them. No deduction or fee will be imposed contrary to your statutory rights.

STATUTORY CANCELLATION AND WITHDRAWAL

Where UK or EU consumer distance-selling cancellation rights apply, you may cancel an eligible goods purchase without giving a reason by notifying us within 14 calendar days after delivery, subject to applicable rules and product exceptions. Return the goods within 14 calendar days after notifying us. A clear cancellation notice is sufficient; prior permission is not required.

For eligible statutory cancellations, any refund of standard outward delivery charges, permissible deduction for handling, return costs, and refund deadline follow applicable law. Choosing Colorado law in our Terms does not remove these rights.

REFUND PROCESSING

For an approved return, our normal processing time is within 7 business days after receipt and inspection of the returned item. Where no return is needed, we normally process an approved refund within 7 business days of approval.

Mandatory refund deadlines take priority; approval or inspection will not extend a statutory deadline.

For an eligible UK cancellation where we have not offered collection, reimbursement must be made without undue delay and no later than 14 calendar days after receiving the returned goods or receiving evidence of return, whichever happens first. Other UK cancellation refunds follow the applicable 14-day cancellation-notice rule.

For an eligible EU withdrawal, reimbursement is due without undue delay and within 14 calendar days of withdrawal notification, subject to a lawful right to withhold reimbursement until the goods or evidence of return are received, whichever happens first, unless we have offered collection.

Refunds normally go to the original payment method. Your bank or payment provider may need additional time to post the funds. We do not charge a refund-processing fee.

ORIGINAL SHIPPING AND IMPORT CHARGES

Any refund of the original shipping charge depends on the reason for the refund and applicable law. Statutory rights to repayment of standard delivery charges remain unaffected.

Import duties, taxes, or customs charges paid directly to authorities or third parties are not collected by us. Any recovery may need to be requested from the relevant authority or provider, without limiting any rights you have against us under applicable law.

ORDER CHANGES AND CANCELLATION

Contact us promptly to request an order change or cancellation. We will check its status. After dispatch, we may be unable to stop delivery. Any mandatory cancellation or withdrawal rights remain unaffected.

OPTIONAL CANCELLATION NOTICE

Where a statutory cancellation right applies, you may email a clear statement that you wish to cancel, including your name, order number, goods concerned, date ordered or received, address, and the date of your notice. You may use the following format; using it is optional:

To: KEJU TRADE INC, wolinds@gmail.com
I give notice that I cancel my contract for the purchase of the following goods.
Goods and order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if this notice is submitted on paper:

CONTACT

vovoworldbuynow
Operated by KEJU TRADE INC
Email: wolinds@gmail.com
Website: https://vovoworldbuynow.com/